Room service delivery was also very fast - and such a lifesaver to lean on for breakfast, when our toddler gets hungry faster than we can get presentable. The staff servicing the pools - the most popular location at the resort - quickly shared menus, took orders and delivered food and drinks ranging from burgers, tacos and oversize bowls of chips and guacamole to strawberry smoothies and top-shelf tamarind mezcal margaritas. ![]() We found excellent service and quality everywhere we went. He would also visit us daily at the pool to check in on our stay.Ĭustomer service differentiates Grand Velas from other family-friendly options also touting kids’ clubs, babysitters and all-inclusive food and drinks. With a quick text message, Luis would send us the day’s activities (including morning yoga and watersports), move up or cancel dinner reservations (which are required at the on-site restaurants), schedule spa appointments and more. I had never had much use for concierges and butlers before, but with a toddler, this high-touch service was such a help. (A true ally to parents, the Baby Concierge provides bottles, a bottle brush, a bottle sterilizer, a baby bouncer, pacifiers, a baby bathtub, rattles, teethers, gourmet purees and big-ticket items such as a stroller and a crib.) He confirmed what baby items we would need as part of the hotel’s Baby Concierge service and made sure to have them delivered to our room. Here, our personal concierge, Luis, met us for the first time. After a quick 20-minute drive, we arrived at the open-air lobby of Grand Velas, which instantly won us over with its ocean breeze, head-and-shoulder massages (mostly just the scalp for our baby) and refreshments (passionfruit margaritas for us, apple juice for her).Ī Baby Concierge offers all essential (and heavy) baby items, as well as gourmet purees. Transportation - arranged by the hotel, with a car seat already installed - was there to meet us as we exited the airport. ![]() Testing Out Grand Velas Riviera Nayarit’s Baby Concierge and Toddler ServicesĪ two-and-a-half-hour flight from Los Angeles International Airport (our home airport) and a two-hour time difference, Grand Velas Riviera Nayarit and its 267 one- to three-bedroom suites - starting at 1,000 square feet - fit the bill as the ideal soft landing for our first trip abroad as a trio.Īfter napping during the flight, our Spanglish-speaking daughter was excited to say "adios" to the “aeropuerto” and head over to the resort. Topping the no-go list were destinations requiring long flight durations, extensive time differences, unsatisfactory room arrangements and a lack of childcare and kids’ activities. I had considered other options for our first trip abroad together, but always found something inherently not family friendly about them. Now that I’m married and the mother of an 18-month-old, I was looking forward to some moments to myself.Īll suites at the property offer pool and ocean views thanks to the U-shape of the resort. ![]() At 20 years old, it still feels fresh, thanks to timeless natural materials, three sparkling tiered pools and an abundance of vibrant bougainvillea and palm trees.Īs for me - not quite in my 20s anymore - I had seen better days. ![]() The resort largely looked the same as it did back then.
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